FAQ

Everything you need to know about using Swyft Cleaning 

 

YOUR BOOKING

 

How do I contact you?

Contact us through email at info@swyftcleaning.com or give us a call at (240) 850-4291

 

How do I book?

You can book our services through our website or give us a call 

 

How late notice can my booking be?

You can book up to 24 hours ahead 

 

How many people will come to clean my house?

Generally 1 cleaner will provide cleaning services but up to 2 cleaners can work in teams if needed

 

Can I cancel a booking?

Yes of course, you can do so by sending us an email stating you would like to cancel. Please note we charge a $50 cancellation fee for cancellations after 5pm on the day before your booking, so please cancel with plenty of time to spare.

 

 

OUR SERVICE

 

Are you available in my area?

Swyft Cleaning is currently available in Maryland and the DC Metropolitan area. Please give us a call if you are not sure whether you fall into our catchment area.

 

What is your 100% guarantee?

If you are not happy with your service just let us know and we will send a team of maids back to make it right.

 

What is a Deep Clean or Move In/Out clean?

A deep clean is for first-time customers or customers who haven't had their home professionally cleaned in the last three months. A Move In/Out service is for when you are moving into or out of a new place. Please check out our "Services" page at the top for information on specific tasks.

 

Do I have to be present for a cleaning?

No, absolutely not! It's your decision to stick around or go out and take advantage of the free time. Just leave us a key and we'll get your house cleaned! DeluxeMaid is here to make your life easier

 

Do I get the same maid each time?

Everyone likes routine and consistency and so do we. For all regular customers, we try and connect you with a regular maid. Although due to the popularity of some of our maids this may not always be the case.

 

What services don’t you offer?

We don't offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, removal of bio-hazards, large furniture moving or large scale trash disposal. We don’t clean from height so our cleaners don’t bring step ladders with them.

 

 

YOUR HOUSE CLEANERS

 

Who are your cleaners?

Our cleaners all have extensive experience in professional house cleaning and will leave you home looking great! 

 

Can I tip my house cleaner?

Yes of course! 

 

 

PRICES AND BILLING

 

How do I pay?

We accept credit or debit card through our online payments system provided by Bill.com or PayPal

 

When is payment taken for services rendered?

Payment is taken the next working day after our maid services are rendered.

 

What is the cost of your service?

Click on the “Services” page above to see our pricing. Our pricing is very simple and is based on the number of rooms in your home. 

 

 

REFERRAL SCHEME

 

How do I refer friends/family and how much do we get?

Referring a friend is easy! Just send an email to info@swyftcleaning.com, and CC your chosen friends. If they book recurring cleanings with Swyft you get $25!

PROFESSIONAL     INSURED&BONDED      DEPENDABLE       

Copyright©2018 Swyft Companies LLC. All rights reserved 

Call Now

info@swyftcleaning.com

Maryland. DC. Virginia

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